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Customer Service
How to Order Online at TJ West
Find an Item
Use the Product Index on the left edge of most pages to find items. Products are indexed by major
categories: Food & Drink, Home & Garden and Cook Books, and then by more detailed types. You can also use the tabs at the top of the page to select categories,
Search Catalog to search for items,
Most Popular Items, and Last Items Viewed.
To view an item, click on the item image or title link associated with the item.
Product Detail Pages
Every product has its own Product Detail Page. This is where you find product photos and complete product
descriptions and pricing information. Everything else is just a way to find these pages. This is where you can find the "Add to Cart"
button.
Add to Shopping Cart
Click the Add to Cart button for the item you want to purchase.
This will place the item in your shopping cart, which is simply your order form.
You may view items in the shopping cart by clicking the View Cart button at the top of any page.
Items added to the shopping cart may be removed at any time. Adding items to the cart does not cause an item to be purchased immediately.
Place Your Order
On the View Cart page, you need to enter your Billing Address, as well as a
Shipping Address and Shipping Method (Fedex, UPS, USPS) for each shipment.
The shipping charges and total price will be displayed.
When you are finished, pay for your items by clicking the Go to Check Out button at the bottom of the page.
Order Payments
We accept payments via Visa, MasterCard, Discover, American Express, and debit cards with the
Visa and MasterCard logo. Orders are processed using the most secure methods available on the web. We do not store your credit card number
in our systems, only approval status.
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