Customer Service

How to Order Online at TJ West

Find an Item

Use the Product Index on the left edge of most pages to find items. Products are indexed by major categories: Food & Drink, Home & Garden and Cook Books, and then by more detailed types. You can also use the tabs at the top of the page to select categories, Search Catalog to search for items, Most Popular Items, and Last Items Viewed. To view an item, click on the item image or title link associated with the item.

Product Detail Pages

Every product has its own Product Detail Page. This is where you find product photos and complete product descriptions and pricing information. Everything else is just a way to find these pages. This is where you can find the "Add to Cart" button.

Add to Shopping Cart

Click the Add to Cart button for the item you want to purchase. This will place the item in your shopping cart, which is simply your order form. You may view items in the shopping cart by clicking the View Cart button at the top of any page. Items added to the shopping cart may be removed at any time. Adding items to the cart does not cause an item to be purchased immediately.

Place Your Order

On the View Cart page, you need to enter your Billing Address, as well as a Shipping Address and Shipping Method (Fedex, UPS, USPS) for each shipment. The shipping charges and total price will be displayed. When you are finished, pay for your items by clicking the Go to Check Out button at the bottom of the page.

Order Payments

We accept payments via Visa, MasterCard, Discover, American Express, and debit cards with the Visa and MasterCard logo. Orders are processed using the most secure methods available on the web. We do not store your credit card number in our systems, only approval status.