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Monday, January 5, 2009
Point-of-Sale Survey icon Point-of-Sale Survey Help 

What do you think about shopping at TJ West?

Please take a minute to complete this survey about your shopping experience at TJ West. Your responses will help to educate consumers about TJ West and make the Web a better place to shop.

1. Please rate your overall shopping experience.
Not Applicable   Unacceptable   Poor   Fair   Good   Excellent   
2. Selection of Products.
Not Applicable   Unacceptable   Poor   Fair   Good   Excellent   
3. Found what you were looking for
Not Applicable   Unacceptable   Poor   Fair   Good   Excellent   
4. Ease of finding what you were looking for:
Not Applicable   Unacceptable   Poor   Fair   Good   Excellent   
5. Clarity of product information and specifications:
Not Applicable   Unacceptable   Poor   Fair   Good   Excellent   
6. Product availability (item in stock)
Not Applicable   Unacceptable   Poor   Fair   Good   Excellent   
7. Prices compared to other online stores
Not Applicable   Unacceptable   Poor   Fair   Good   Excellent   
8. Ease of ordering
Not Applicable   Unacceptable   Poor   Fair   Good   Excellent   
9. All charges stated clearly before order submission
Not Applicable   Unacceptable   Poor   Fair   Good   Excellent   
10. Taxes and Shipping were clearly explained.
Not Applicable   Unacceptable   Poor   Fair   Good   Excellent   
11. Shipping and Delivery dates were explained adequately.
Not Applicable   Unacceptable   Poor   Fair   Good   Excellent   
12. Variety of Shipping Options.
Not Applicable   Unacceptable   Poor   Fair   Good   Excellent   
13. Shipping Charges.
Not Applicable   Unacceptable   Poor   Fair   Good   Excellent   
14. Overall Look and Design of Site.
Not Applicable   Unacceptable   Poor   Fair   Good   Excellent   
15. Site speed and efficiency.
Not Applicable   Unacceptable   Poor   Fair   Good   Excellent   
16. When do you expect all of the items in your order to be delivered?
17. How likely are you to purchase from us again?
1 - Not at all likely   2 - Unlikely   3 - Perhaps   4 - Likely   5 - Highly likely   
18. Including this order, how many purchases have you made online in the last six months?
19. Which of the following most influenced your decision to visit us today?
20. Which of the following Onsite Tools & Features, if any, influenced your decision to purchase from TJ West today?
Please check all that apply.
New Products Page
Bestsellers List
Featured Sale Item Page
Clearance Sale Page or Section
Onsite Product Recommendation
Product Search Tool
Gift Registry
Online Product Review
Personalized Site Features
Express Ordering
Wish List
Live Online Customer Support
Other (Specify):
21. Which of the following Incentives & Promotions, if any, influenced your decision to purchase from B2C Online Merchant today?
Please check all that apply.
Discounted Shipping
Free Shipping
Online Coupon
Club Rewards Program
Gift Certificate
Rebate
Price Guarantee
Product Guarantee
Satisfaction Guarantee
Airline Miles
Charitable Donations
Sale Priced Item
Other (Specify):
22. What new products would you like to see?
23. Do you have any comments or suggestions?
  
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